TeamViewer is a household name, at least if your household does a lot of PC-based remote access. The TeamViewer QuickSupport app is mighty handy if you have to give enterprise-level support to remote Android users, but it's got one big drawback. For full remote control features you need to have a device from a specific manufacturer (or a rooted device from anyone, which is a no-no for both novice users and businesses).
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TeamViewer QuickSupport Expands Remote Access To Lenovo, Asus, And Caterpillar Android Phones And Tablets was written by the awesome team at Android Police.
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